Hello forum members,

I’m hoping to benefit from your collective experience regarding a consumer protection matter involving a furniture purchase. Here’s my situation:

Purchase Background
I acquired several custom furniture pieces through what appeared to be a reputable platform (https://elhall.ru). Unfortunately:

The delivered items show significant deviations from the agreed specifications

Multiple quality issues became apparent upon delivery

Professional inspection confirmed manufacturing defects

Resolution Attempts
After the seller declined to address these issues through their warranty program, I’ve been researching proper channels for escalation and came across this resource about legal filings: https://zayavlenie-v-sud.ru

Questions for Those With Similar Experience:

What documentation proved most valuable when disputing furniture quality issues?

Has anyone successfully navigated the claims process for custom furniture purchases?

Are there particular consumer protection laws I should reference in my case?

Would you recommend mediation before pursuing formal legal action?

I’m especially interested in learning about:
→ Effective communication strategies with sellers
→ Technical documentation requirements
→ Reasonable timelines for resolution

Thank you in advance for sharing any insights that might help myself and others facing similar challenges.